First off I took my car to them and was told it needed a motor, I didn’t want to go into that expense so I had them do a timing chain and guides. When I got the car back they told me the motor was still bad and not to drive it. About 3 weeks later I took it to another shop to see what they thought and they found that the timing was 7 degrees off coursing the car to go into limp mode. Rennhuas charged me 1900 dollars to not really fix my car properly. So 600 dollars later my car runs completely fine. I would never recommend this company work on your car!
Renn Haus is pleased to hear that Mr. L.'s MINI is back to running completely fine. Our initial inspection resulted in low compression and high leak down percentage on the engine and verification the timing was out. This is usually the result of a failed chain tensioner, failed plastic guides, or stretched timing chain. Our recommendation to replace the engine was based on the assumption that 1 or more valves were likely bent(due to the compression, timing, and leak down readings) and a used engine is far less costly than the parts and labor to fix the damaged internal parts. A second option was given to Mr. L., replace the timing chain, guides and tensioner and hope for the best at a fraction of the cost of a used engine replacement. Mr. L was clearly informed that if any engine internals were damaged, the end result would be the same and the charges for the repair would remain. Mr. L. agreed, after carefully considering the options, that replacing the timing chain components was the best option for him. After replacement, there was a considerable difference in the compression but it still tested low, the car ran rough and the client was advised. We can fully understand why Mr. L. would want a second opinion, especially when faced with the possibility of having to replace or repair an engine. Our warranty on workmanship and materials is 24 months and 24,000 miles(among the best in the business). If Mr. L. had reached out to Renn Haus after the second opinion/ diagnosis, we would have offered to reimburse him for the diagnostic charges he incurred, and arrange transport to Renn Haus to inspect and or remedy the issue(at no cost to him if warranted). While our parts and labor warranty extends only to the work done here, we would still like to offer a goodwill gesture of compensating Mr L for the diagnostic time he paid at another shop. This is something we would have offered at the time of incident and something we are still willing to offer. Ultimately, Renn Haus does not know any of the statements from Mr. L. about events that transpired at another shop to be true or false, (since we were not informed or involved), but we are glad Mr. L. got the outcome we hoped for in the first place.
- Renn Haus